Here, your satisfaction matters to us. If you’re not fully happy with your purchase, we make the return and refund process simple and transparent. Please read our policy below before you buy mushrooms online from our store.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery.
- Products must be unopened, unused, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
⚠️ For health and safety reasons, we cannot accept returns of opened or partially used supplements.
2. Non-Returnable Items
The following items are non-refundable:
- Opened bottles, capsules, or powders.
- Gift cards or promotional items.
- Clearance or final-sale products.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5–10 business days.
- Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.
4. Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same product, contact us before sending your item back.
5. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.
6. How to Start a Return
To initiate a return, please contact us.